FAQ

Payment
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept payment methods such as paypal, google pay or shop pay.
More payment options will be shown to you when you checkout.
Shipping & Delivery
As soon as your order is received by us, it is usually prepared for shipment within 24 hours and sent to you as quickly as possible. Your package will either be shipped on the same day we receive the order or on the next business day In'Sha'Allah.
Shipping within Germany can take up to 1 to 2 business days.
Shipping within the EU can take up to 3 to 7 business days.
Foreign shipping could take up to 14 business days - Due to global supply chain challenges, shipping times could be longer than usual.
EU Shipping Costs (Shipment tracking provided)
- Package XS: 8.99
- Medium Package: 14.49 (up to 2kg)
CH & UK (Shipment tracking provided)
- Package XS: 11.49
- Medium Package: 17.99 (up to 2kg)
Shipping rates can vary depending on your region and are calculated at checkout.
Yes, free shipping on all orders over €75 for the DACH region, EU, and the UK.
Yes, we offer international shipping.
If you don't find your country listed, please send us an email at asiya.veils@gmail.com or message us on instagram @asiya.veils, we'll make every effort to promptly provide you with the shipping costs for your location.
ASÏYA Exchange Policy
At ASÏYA, we understand that choosing the right hijab is important for every sister striving to dress in accordance with the Qur’an and Sunnah. Our goal is to provide you with a stress-free shopping experience, where you feel confident in your choice, knowing that we are here to support you.
To ensure every sister finds the perfect fit, we offer a one-time exchange under the following conditions:
- Exchanges allowed within 3 days of receiving your order.
- Items must be unwashed and briefly tried on at home only, free from stains, scents, or any signs of wear.
- Exchanges available for size adjustments only (not for different designs or color discrepancies).
- Customer covers return shipping; we will send the exchanged item once received.
- ❌ No returns or refunds to ensure the purity and integrity of our products.
Important Note on Colors:
While we make every effort to display colors as accurately as possible, slight variations may occur due to lighting, screen settings, or photography angles. If you’re unsure about a color, feel free to message us on Instagram, and we’ll be happy to send you a video showing the color more clearly In'Sha'Allāh.
📩 Have questions? Contact us anytime!